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Warranty Policy

Last updated: 5 September 2026

This Warranty Policy explains how Braintric Electrical And Automation Engineering Pty Ltd (Braintric, we, us or our) handles warranty matters relating to goods and services supplied by Braintric. It explains the relationship between Australian Consumer Law rights, manufacturer warranties, any project-specific warranty promise made by Braintric, warranty claims, inspections, exclusions and claim-related costs. This public Policy does not itself create a fixed additional warranty period unless a separate Braintric document expressly states that such a warranty applies to the relevant goods or services.

1. Australian Consumer Law rights

Goods and services supplied by Braintric may come with statutory consumer guarantees under the Australian Consumer Law (ACL). These rights apply automatically where the ACL applies and cannot be excluded, restricted or replaced by a manufacturer warranty, workmanship warranty, extended warranty or other voluntary promise. Depending on the circumstances and seriousness of a failure, statutory remedies may include repair, replacement, refund, cancellation, re-performance or compensation for reasonably foreseeable loss or damage. Consumer guarantees can continue for a reasonable period having regard to the nature, price, quality and expected durability of the goods or services. The end of a written warranty period does not automatically mean that statutory consumer rights have ended. Current official guidance is available from the ACCC warranties page.

2. Manufacturer warranties

Products supplied by Braintric may include a warranty provided by the manufacturer or importer. Where appropriate, Braintric may assist a customer with a manufacturer warranty process. However, a manufacturer warranty does not remove Braintric’s legal obligations as the supplier where the Australian Consumer Law applies. The manufacturer’s warranty documentation determines the scope of that voluntary warranty and may specify:

  • the warranty duration;
  • covered products or components;
  • exclusions and limitations;
  • registration requirements;
  • required maintenance;
  • claim procedures;
  • repair or replacement arrangements; and
  • responsibility for freight, labour, travel or access costs.

3. Braintric project-specific warranties

Braintric may provide an additional written warranty for particular workmanship, installation or project deliverables where that warranty is expressly stated in the quotation, contract, handover documentation or another written warranty document. Any such warranty will identify the applicable scope, duration, commencement date and remedy. A project-specific warranty applies only to the work or items expressly covered by that warranty. It does not automatically extend to unrelated equipment, customer-supplied products, third-party work or defects that were outside Braintric’s agreed scope. If no separate Braintric warranty period is expressly stated for the relevant work, this public Policy does not create a new fixed-period voluntary warranty.

4. Warranties against defects

A written promise about what Braintric will do if something goes wrong with goods or services may constitute a warranty against defects under the Australian Consumer Law. Where Braintric issues a warranty against defects, the actual warranty document supplied to the customer will be prepared to include the information required by law, including the warranty provider’s details, the warranty period, claim procedure, what Braintric will do, responsibility for claim expenses and the prescribed Australian Consumer Law statement applicable to the goods and/or services. The ACCC states that this mandatory warranty information must be provided with the actual product or service warranty and that referring a consumer only to a website may not be sufficient. Official requirements are available from the ACCC warranties guidance.

5. What a Braintric workmanship warranty covers

Where Braintric has expressly provided a workmanship warranty, it applies to defects that are attributable to Braintric’s covered workmanship during the stated warranty period and under the conditions stated in the warranty document. A valid workmanship warranty claim may involve Braintric inspecting, repairing, rectifying or re-performing the covered work as specified in the applicable warranty. Coverage is assessed by considering the original scope, the nature of the alleged defect, site conditions, operation after completion and whether another event or person caused or contributed to the problem.

6. What is generally outside a workmanship warranty

An exclusion applies only to the extent permitted by law and only to the extent the excluded circumstance caused or contributed to the issue. To the extent permitted by law, a voluntary Braintric workmanship warranty will not ordinarily cover a defect, failure or loss to the extent caused or contributed to by matters outside Braintric’s covered workmanship, such as:

  • misuse, abuse, accidental damage or vandalism;
  • unauthorised alteration, repair, relocation or tampering;
  • work performed by another contractor after Braintric’s completion;
  • customer-supplied equipment defects;
  • manufacturer defects unrelated to Braintric’s workmanship;
  • normal wear and tear or consumable components;
  • failure to follow operating or maintenance instructions;
  • abnormal voltage, electrical surge, harmonics or power-quality events;
  • utility, network, internet or communications failure;
  • fire, flood, lightning, storm, pests or other external events;
  • building movement, structural defects or water ingress outside Braintric’s scope;
  • environmental conditions outside equipment ratings; or
  • pre-existing defects not caused by Braintric.

7. Maintenance requirements

Some products and systems require periodic servicing, cleaning, inspection, software updates, testing or other maintenance to remain reliable and safe. Where a written warranty requires specific maintenance, the customer should follow those requirements and retain reasonable service records. Failure to comply with a voluntary warranty maintenance condition may affect that voluntary warranty where the condition is lawful and relevant to the failure. It does not automatically remove separate statutory consumer rights under the Australian Consumer Law.

8. Customer-supplied equipment

Braintric does not automatically provide a product warranty for equipment supplied by the customer. Where Braintric installs or works on customer-supplied equipment, any Braintric warranty is limited to the work Braintric expressly agreed to perform unless the contract states otherwise. A defect in customer-supplied equipment should be directed to the seller or manufacturer responsible for that product, while any alleged defect in Braintric’s own installation work may be assessed separately.

9. Third-party modifications

If another contractor, technician, software provider or person modifies Braintric’s completed work or connected equipment, Braintric will assess whether that intervention caused or contributed to the claimed defect. A third-party modification does not automatically void every right. However, Braintric is not responsible under a voluntary workmanship warranty for a problem to the extent it was caused by third-party work, unauthorised alteration or incompatible changes.

10. How to make a warranty claim

A customer who believes a warranty applies should contact Braintric as soon as reasonably practicable after becoming aware of the issue. Clear information helps Braintric determine whether an on-site inspection, remote diagnostic process, manufacturer assessment or other action is appropriate. Please provide, where available:

  • your name and contact details;
  • site address;
  • invoice, order or job number;
  • product or service involved;
  • purchase, installation or completion date;
  • a clear description of the issue;
  • when the issue was first observed; and
  • photographs, videos, fault codes, screenshots or other useful evidence.

11. Proof of purchase or service

Braintric may request reasonable evidence that the relevant goods or services were supplied by Braintric and that the person making the claim is entitled to rely on the warranty. Evidence may include an invoice, order confirmation, contract, job record, commissioning document, payment record or another reliable business record.

12. Inspection and diagnosis

Braintric may need to inspect or test the affected goods, installation or system before accepting a warranty claim. The purpose of assessment is to identify the actual cause of the problem and determine whether it falls within a Braintric warranty, a manufacturer warranty, statutory consumer rights or another responsibility. Customers must provide reasonable and safe access for inspection where an on-site assessment is required.

13. Electrical safety during a warranty issue

Electrical, solar, battery, EV-charging and automation equipment can create serious hazards if opened, isolated, removed, bypassed or energised incorrectly. Do not dismantle, modify, disconnect or attempt to repair electrical equipment if doing so would be unsafe or would involve regulated electrical work. If equipment appears unsafe, stop using it where safe to do so, keep people clear of the hazard and contact an appropriately licensed or emergency service provider as required by the circumstances.

14. Warranty remedies

The remedy available under a voluntary warranty depends on the actual promise made in the relevant warranty document. A valid claim may result in repair, rectification, re-performance, replacement of a covered component or another remedy expressly stated in the warranty. The remedy available under the Australian Consumer Law is determined separately by the nature and seriousness of the statutory failure and is not limited by a narrower voluntary warranty remedy.

15. Warranty claim expenses

Responsibility for travel, freight, removal, reinstallation, access equipment, specialist equipment or other claim-related costs depends on the applicable statutory rights and the terms of any voluntary warranty. Where Australian Consumer Law requires Braintric to bear or reimburse reasonable claim-related costs, Braintric will do so. For a voluntary warranty, the applicable warranty document should identify any additional arrangements concerning labour, parts, freight, travel or access costs. Customers should keep reasonable receipts for expenses they believe are recoverable.

16. No-fault or excluded-cause assessments

If an inspection determines that there is no covered defect, or that the issue was caused by a matter outside Braintric’s responsibility, the customer may be responsible for reasonable diagnostic, travel or attendance costs where those costs were properly disclosed and are legally recoverable. Where practical, Braintric will explain potential assessment charges before incurring substantial cost.

17. Warranty transfer

Whether a voluntary Braintric warranty transfers to a subsequent property owner or equipment owner depends on the wording of the particular warranty document. If transfer is permitted, Braintric may require reasonable information to identify the original project, equipment and new owner. Transfer conditions for a voluntary warranty do not determine statutory rights, which arise under applicable law.

18. Warranty records

Customers should retain invoices, commissioning documents, serial numbers, manufacturer information, service records and any separate warranty document relevant to the goods or services. These records can assist with verifying the product, warranty period, installation date, maintenance history and appropriate claim pathway.

19. Warranty claims contact

Important for formal warranty-against-defects documents: where applicable law requires a complete business address, the specific warranty document issued with the goods or services should contain Braintric’s complete address rather than relying only on the suburb and postcode shown in this public website Policy.

Braintric Electrical And Automation Engineering Pty Ltd

No. Manufacturer and voluntary warranties are additional promises. Consumer guarantees apply automatically where the Australian Consumer Law applies and may continue beyond the stated warranty period.

No. Any additional Braintric warranty period must be expressly stated for the relevant goods or services in a quotation, contract, handover document or separate warranty document. This public Policy does not invent a universal warranty period.

Where expressly provided, it covers defects attributable to the specific Braintric workmanship identified in the warranty during the stated period and subject to the applicable warranty conditions.

Not ordinarily as a workmanship defect. Manufacturer product defects may be handled under the manufacturer's warranty or applicable consumer guarantees, while Braintric remains responsible for its own legal obligations as supplier where those obligations apply.

Braintric will assess whether the modification caused or contributed to the problem. A voluntary Braintric warranty does not cover a defect to the extent it was caused by unauthorised third-party work, but unrelated statutory rights are not automatically removed.

Provide your contact details, site address, invoice or job number, relevant dates, a description of the issue and useful evidence such as photographs, fault codes or monitoring information.

Do not do so if removal would be unsafe or involve regulated electrical work. Contact Braintric first so an appropriate inspection, isolation or removal method can be arranged.

That depends on the applicable statutory rights and the terms of any voluntary warranty. Where Australian Consumer Law requires Braintric to bear or reimburse reasonable claim costs, Braintric will do so.

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