Last updated: 6 September 2026
This Policy explains how Braintric Electrical and Automation Engineering Pty Ltd handles warranty and after-sales matters relating to goods and services supplied by Braintric. It describes the relationship between Australian Consumer Law rights, manufacturer warranties, project-specific Braintric warranties, inspections and claims.
Legal entity: Braintric Electrical and Automation Engineering Pty Ltd (ABN 65 649 229 292). In this policy, “Braintric”, “we”, “us” and “our” refer to Braintric Electrical and Automation Engineering Pty Ltd.
Goods and services may come with statutory consumer guarantees under the ACL. Those rights apply automatically where the ACL applies and cannot be excluded, restricted or replaced by a manufacturer warranty, workmanship warranty, extended warranty or other voluntary promise.
Depending on the failure, remedies may include repair, replacement, refund, cancellation, re-performance or compensation for reasonably foreseeable loss or damage. The expiry of a written warranty does not automatically mean statutory consumer rights have ended.
Products may include a voluntary warranty provided by the manufacturer or importer. Manufacturer warranty documents may specify duration, covered components, exclusions, maintenance requirements, registration, claim procedures and responsibility for freight, labour, travel or access costs.
Where appropriate, Braintric may assist with a manufacturer warranty claim. A manufacturer warranty does not remove Braintric legal obligations as supplier where the ACL applies.
Braintric may provide an additional written workmanship, installation or project warranty where it is expressly stated in a quotation, contract, handover document or separate warranty document. That document will identify the scope, duration, commencement date and remedy. This public Policy does not by itself create a fixed additional warranty period.
To make a claim, contact Braintric with your name, address, invoice or project reference, product or system details, a description of the issue and any useful photographs or error information. We may request reasonable access to inspect, test or diagnose the relevant work or equipment before determining the appropriate remedy.
If a fault presents an immediate electrical, fire or battery-safety risk, do not touch exposed or damaged equipment. Follow emergency and manufacturer safety guidance, keep people away from the hazard and obtain appropriate emergency or licensed electrical assistance. Warranty assessment can occur after immediate safety risks are controlled.
These examples do not exclude ACL rights where Braintric remains legally responsible.
Braintric will not charge a customer an amount that unlawfully shifts the cost of providing a remedy Braintric is required to provide under the ACL. If an inspection establishes that the issue is outside Braintric responsibility or outside an applicable voluntary warranty, reasonable diagnostic, travel or service charges may apply where those charges were disclosed or otherwise lawfully recoverable.
Some systems rely on manufacturer apps, cloud platforms, internet services, firmware or third-party communications. Availability and functionality of those third-party services may change. Braintric will assist where reasonably within our scope, but does not control third-party platform uptime or manufacturer software except to the extent Braintric has expressly accepted responsibility.
Customers should retain invoices, handover documents, serial numbers, manufacturer warranty documents and maintenance records. Braintric may retain project and service records for legitimate technical, warranty, safety, insurance and legal purposes.
This policy is intended for publication on the Braintric website. It should be read together with any project-specific quotation, service agreement or other terms that expressly apply to a particular transaction.
No. Manufacturer and voluntary warranties are additional promises. Consumer guarantees apply automatically where the Australian Consumer Law applies and may continue beyond the stated warranty period.
No. Any additional Braintric warranty period must be expressly stated for the relevant goods or services in a quotation, contract, handover document or separate warranty document. This public Policy does not invent a universal warranty period.
Where expressly provided, it covers defects attributable to the specific Braintric workmanship identified in the warranty during the stated period and subject to the applicable warranty conditions.
Not ordinarily as a workmanship defect. Manufacturer product defects may be handled under the manufacturer's warranty or applicable consumer guarantees, while Braintric remains responsible for its own legal obligations as supplier where those obligations apply.
Braintric will assess whether the modification caused or contributed to the problem. A voluntary Braintric warranty does not cover a defect to the extent it was caused by unauthorised third-party work, but unrelated statutory rights are not automatically removed.
Provide your contact details, site address, invoice or job number, relevant dates, a description of the issue and useful evidence such as photographs, fault codes or monitoring information.
Do not do so if removal would be unsafe or involve regulated electrical work. Contact Braintric first so an appropriate inspection, isolation or removal method can be arranged.
That depends on the applicable statutory rights and the terms of any voluntary warranty. Where Australian Consumer Law requires Braintric to bear or reimburse reasonable claim costs, Braintric will do so.
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