Last updated: 6 September 2026
These Service Terms apply to electrical, automation, engineering, solar, battery, EV charging, industrial, installation, testing, commissioning, inspection, consultation, maintenance, repair and related services provided by Braintric Electrical and Automation Engineering Pty Ltd. They are general website terms and do not replace any project-specific contract that expressly applies.
Legal entity: Braintric Electrical and Automation Engineering Pty Ltd (ABN 65 649 229 292). In this policy, “Braintric”, “we”, “us” and “our” refer to Braintric Electrical and Automation Engineering Pty Ltd.
A service contract is formed when Braintric accepts the customer agreement to a quotation, written proposal, accepted purchase order or other engagement document. The contract consists of the documents expressly identified as forming part of the engagement.
A preliminary estimate, concept, budget figure, draft design or document marked draft, preliminary or for review is not a final contractual deliverable unless Braintric expressly confirms otherwise.
Quotations are prepared using information reasonably available at the time, including customer instructions, drawings, photographs, site observations, equipment information, energy data and stated assumptions. A quotation may be revised before acceptance if relevant information changes materially or a stated assumption proves incorrect.
Braintric will provide the services and deliverables expressly described in the accepted scope. Work outside that scope is not automatically included in the price.
Depending on the project, excluded items may include civil or structural work, asbestos investigation or removal, concealed defect remediation, network augmentation, third-party certification, building work, specialist access equipment, traffic management, after-hours work, remote travel, special freight, utility fees, software subscriptions and other third-party costs unless expressly included.
Electrical and construction work can reveal conditions that were not reasonably apparent before work started, such as concealed damage, unsafe wiring, asbestos, inaccessible routes, inadequate structures, undocumented modifications or equipment incompatibility. If an unforeseen condition materially changes the work, we may pause the affected work and discuss an appropriate variation, alternative approach or safety measure.
Braintric may suspend or refuse work where site conditions create an unacceptable safety, legal or technical risk. Electrical and other regulated work will be performed by appropriately licensed or authorised persons as required by applicable law. Customers must not request or direct Braintric personnel to perform unsafe or unlawful work.
A material change to scope, price or project requirements should be documented and agreed before the varied work proceeds where reasonably practicable. The variation should identify the change, any price adjustment and any anticipated effect on timing.
For residential building work in NSW, variations will be documented and approved in the manner required by applicable home building law.
Dates and lead times are estimates unless expressly agreed as fixed. Timing may be affected by weather, supplier delays, network approvals, inspections, customer access, site readiness, illness, emergencies, safety matters and other events beyond reasonable control. We will take reasonable steps to communicate material delays.
Where the Home Building Act 1989 (NSW) applies, Braintric will comply with applicable requirements for written contracts, the Consumer Building Guide, deposits, variations, statutory warranties and Home Building Compensation cover. These statutory requirements apply in addition to these general Service Terms.
Completion may include testing, commissioning, documentation and handover items stated in the accepted scope. Minor outstanding items that do not prevent safe and lawful use may be addressed after practical completion where appropriate. The customer should promptly notify Braintric of any issue requiring attention.
If Braintric agrees to install or work with customer-supplied or third-party equipment, compatibility, condition and warranty support may be outside Braintric control. We may refuse to install equipment that appears unsafe, unsuitable, damaged, non-compliant or incompatible. Braintric is not responsible for defects in third-party work or customer-supplied equipment except to the extent caused or contributed to by Braintric.
Payment obligations are governed by the accepted quotation or invoice and the applicable Payment Policy. Cancellation and rescheduling are governed by the applicable contract and Cancellation and Rescheduling Policy. Warranty and consumer guarantee issues are addressed in the Warranty and After-Sales Policy and Returns and Refunds Policy. Complaints may be made under our Complaints and Dispute Resolution Policy.
Nothing in these Service Terms excludes or limits rights, guarantees or liabilities that cannot lawfully be excluded. To the extent permitted by law, each party remains responsible for loss caused by its own breach, negligence or unlawful conduct.
This policy is intended for publication on the Braintric website. It should be read together with any project-specific quotation, service agreement or other terms that expressly apply to a particular transaction.
The accepted written quotation, scope of work and any expressly approved variation determine the work Braintric has agreed to perform. Work not reasonably included in that scope is not automatically included in the original price.
Braintric will assess the condition and explain its impact. If additional work is required because of a latent or pre-existing condition that was not reasonably identifiable beforehand, that work may be treated as a variation.
Yes. Braintric may stop or suspend affected work where conditions are unsafe, required isolation cannot be achieved, the work would be unlawful or continuing would create an unreasonable risk of injury or material property damage.
Variations should be approved in writing, such as by signed document, email, approved electronic communication or another method that clearly records customer authorisation. Where practicable, Braintric will identify the price and time effect before proceeding.
Only if a date is expressly stated as a fixed contractual commitment. Otherwise, project dates are estimates and may be affected by supply, access, safety, weather, authority requirements and other relevant circumstances.
Braintric is responsible for the work it agrees to perform on that equipment, but does not automatically warrant the design, quality, compatibility or manufacturer performance of equipment supplied by the customer.
Not automatically. Unless otherwise agreed, final project-specific documents are licensed for the site and purpose for which they were prepared. Reuse under different conditions should be technically reviewed first.
Contact Braintric promptly with the project details and a clear description of the issue. Braintric should be given reasonable access to inspect and, where appropriate, rectify work for which it is responsible, subject to statutory rights that cannot be excluded.
Share the essentials and Braintric can focus the first conversation on the site, its energy use and the result you need.
