Last updated: 6 September 2026
This Policy explains how Braintric Electrical and Automation Engineering Pty Ltd handles requests to cancel or reschedule goods orders, appointments, service bookings and accepted project work, and when Braintric may need to postpone or cancel. Nothing in this Policy limits any statutory cancellation, refund or other remedy that cannot lawfully be excluded.
Legal entity: Braintric Electrical and Automation Engineering Pty Ltd (ABN 65 649 229 292). In this policy, “Braintric”, “we”, “us” and “our” refer to Braintric Electrical and Automation Engineering Pty Ltd.
If you need to cancel or reschedule, contact us as soon as reasonably possible. Early notice may allow us to stop procurement, dispatch, travel, labour allocation or other committed costs. A request to cancel does not automatically end a binding contract where Braintric has already accepted an order or engagement.
You may request cancellation of an order for standard goods before dispatch. Where Braintric can reasonably stop the order and has not incurred a non-recoverable commitment, we will generally process the cancellation without retaining more than any amount properly payable under the contract and law.
Cancellation may be restricted once we have committed to customer-specific, specially procured, cut-to-length, programmed, configured or non-cancellable goods. Where cancellation occurs after Braintric has incurred a genuine non-recoverable commitment, Braintric may retain or charge a reasonable amount properly attributable to that commitment, subject to the contract and applicable law. A cancellation amount will not be imposed merely as a punishment for changing a decision.
Customers should give as much notice as possible when cancelling or rescheduling an appointment. A late-cancellation or no-show charge will only apply where it was disclosed before the booking was confirmed and is reasonable in the circumstances, including the loss or cost actually incurred.
Cancellation of accepted project work may involve committed labour, ordered equipment, design or administrative work, authority applications, travel or other costs. The consequences of cancellation will be determined by the applicable project agreement and law. Where a project-specific contract contains cancellation terms, those terms apply to that project to the extent permitted by law.
Some transactions may be subject to statutory cooling-off or cancellation rights, including certain unsolicited consumer agreements under the ACL. Where a statutory right applies, Braintric will comply with it.
Braintric does not provide a universal cooling-off period for every website purchase, quotation or service engagement unless a specific contract expressly grants one. Any voluntary cooling-off period stated in a project-specific agreement operates subject to non-excludable statutory rights.
Braintric may need to postpone or cancel where goods are unavailable, a site is unsafe or inaccessible, required approvals are not available, weather creates unreasonable risk, personnel or specialist resources become unavailable, information supplied is materially incorrect, payment obligations are not met or another event makes performance unsafe, unlawful or impracticable.
Where Braintric cancels without customer fault and cannot provide the relevant goods or services, amounts paid for the unprovided portion will be handled in accordance with the contract, ACL and applicable law.
Any refund following cancellation will take account of amounts that are lawfully refundable and any reasonable amount properly payable for goods or services already supplied or genuine commitments that the applicable contract permits Braintric to recover. Faulty goods and service failures remain governed by the Returns and Refunds Policy and ACL.
This policy is intended for publication on the Braintric website. It should be read together with any project-specific quotation, service agreement or other terms that expressly apply to a particular transaction.
You can request cancellation at any time. Cancellation is usually easier before dispatch and before Braintric has made a non-recoverable supplier commitment. Contact Braintric as soon as possible.
Possibly, but cancellation may be restricted once Braintric has committed to a non-cancellable supplier order, custom manufacturing, programming, configuration or other customer-specific work.
No. A deposit is not automatically forfeited. It may only be applied against amounts that are lawfully and contractually payable, and any balance not properly payable must be returned.
Only where the fee or charging basis was properly disclosed, is legally enforceable and has a reasonable relationship to the loss or cost caused by the late cancellation. Braintric will not apply an unlawful or disproportionate penalty.
If the failure is caused by customer-controlled access or prerequisites, the attendance may be treated as a failed attendance and a disclosed reasonable call-out or waiting charge may apply where legally recoverable.
Depending on the contract and stage of work, properly payable amounts may include completed services, supplied goods, non-cancellable supplier commitments and reasonable project close-out or demobilisation costs.
Braintric may cancel or reschedule for legitimate reasons such as unavailability, safety, legal restrictions or circumstances preventing performance. Amounts paid for goods or services that will not be supplied will be refunded where no lawful deduction applies.
No. Statutory cancellation or refund rights arising from a major failure, unreasonable delay or another legal breach operate independently of Braintric's voluntary cancellation procedures.
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