Privacy Policy

Last updated: 5 September 2026

Braintric Electrical And Automation Engineering Pty Ltd (Braintric, we, us or our) is committed to handling personal information responsibly, transparently and securely. This Privacy Policy explains the kinds of personal information we collect and hold, how we collect and use it, when we may disclose it, how we protect it, and how individuals may request access, correction or make a privacy complaint. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to Braintric, we manage personal information in accordance with those requirements. This Privacy Policy is intended to be clear, practical and proportionate to the way Braintric operates as an electrical, automation and engineering business.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information handled by Braintric in connection with our business activities, including enquiries, quotations, project administration, product sales, electrical and automation services, engineering activities, installations, maintenance, technical support, recruitment, supplier relationships and use of our website. It applies to customers, prospective customers, website visitors, representatives of customers and suppliers, contractors, job applicants and other individuals who interact with Braintric.

2. What we mean by personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in material form or not. Depending on the circumstances, Braintric may collect and hold information such as your name, telephone number, email address, residential, postal, billing, delivery or project-site address, company name, job title and other contact details. For project, quotation and service purposes, we may also collect information relevant to the work requested, such as property or site details, photographs, plans, drawings, equipment information, electricity bills, energy-consumption data, technical records, fault information, service history, appointment details, access arrangements, project correspondence and records of instructions. For commercial and administrative purposes, we may hold quotation records, purchase orders, invoices, payment status, transaction references, account correspondence, refund information and records required for taxation, accounting, insurance, legal or regulatory purposes. When you use our website or digital systems, technical information may also be generated, including IP address, browser type, device type, operating system, referring source, pages visited, session information, timestamps and security or diagnostic information.

3. Sensitive information

Braintric does not ordinarily need to collect sensitive information to provide standard electrical, automation or engineering services. If sensitive information is reasonably necessary for a particular activity, we will only collect and handle it where permitted by law and, where required, with your consent. Please do not send health information, government identity documents, passwords, complete payment-card details or other highly sensitive material through ordinary email unless we have specifically asked for the information and provided an appropriate method for supplying it.

4. How we collect personal information

We usually collect personal information directly from the individual concerned. This may occur when you contact us, submit an enquiry, request a quotation, place an order, provide project documents, book an appointment, communicate with our staff, make a payment, provide access to a site or otherwise deal with Braintric. We may also collect personal information from another person or organisation where this is reasonably necessary and appropriate. Examples include information supplied by an authorised representative, employer, property owner, property manager, builder, contractor, supplier, manufacturer, logistics provider, professional adviser, insurer, government authority or publicly available register. If you provide Braintric with personal information about another individual, you should ensure that you are authorised to provide it and, where appropriate, that the individual is aware that their information has been provided to us.

5. Why we collect, hold, use and disclose personal information

We do not use personal information for an unrelated purpose unless the use is authorised by law, reasonably expected in the circumstances, or we have obtained any consent that is required. Braintric collects, holds, uses and discloses personal information where reasonably necessary for our business functions and activities. These purposes may include:

• responding to enquiries and requests for information;
• preparing quotations, estimates, scopes of work and technical proposals;
• assessing site, equipment and project requirements;
• arranging appointments, inspections, deliveries and site access;
• providing electrical, automation, engineering, installation, commissioning, maintenance and technical services;
• procuring equipment and coordinating suppliers, manufacturers, contractors or authorised service providers;
• administering orders, accounts, invoices, payments and refunds;
• maintaining project, safety, technical, compliance and service records;
• providing customer service and technical support;
• managing complaints, incidents, disputes and legal claims;
• operating, maintaining and protecting our website, systems and business infrastructure;
• preventing or investigating fraud, misuse, cyber incidents or unlawful activity;
• meeting taxation, accounting, insurance, licensing, workplace, safety, regulatory and legal obligations; and
• establishing, exercising or defending legal rights.

6. Direct marketing

Where permitted by law, Braintric may use contact information to communicate about products, services, technical updates or business information that may reasonably be relevant to the recipient. You may opt out of direct marketing at any time by using an unsubscribe facility where provided or by contacting us. We will process an opt-out request within a reasonable period. Opting out of marketing does not prevent Braintric from sending communications that are necessary to administer an enquiry, quotation, order, project, account, safety matter, legal obligation or existing business relationship.

7. Disclosure of personal information

Braintric may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy. Depending on the circumstances, recipients may include our employees, authorised contractors, electricians, engineers, technicians, installers, suppliers, manufacturers, freight or logistics providers, payment or banking providers, insurers, accountants, lawyers, IT service providers, hosting providers, software providers, regulators, government authorities or other persons directly involved in the relevant transaction or project. We seek to limit disclosure to information reasonably necessary for the relevant purpose. Braintric does not sell personal information as a standalone commercial product.

8. Overseas disclosure

Some third-party technology, cloud, software, communications, hosting or support providers used by Braintric may store or process information using infrastructure located outside Australia. Where Braintric is likely to disclose personal information to an overseas recipient and the Australian Privacy Principles apply, we will take reasonable steps required by law in relation to that disclosure. Where practicable, we will also identify the relevant countries or regions when our actual provider arrangements make those locations known and reasonably stable. Because cloud and technology providers can change data-processing locations over time, individuals may contact us if they require current information about likely overseas disclosures relevant to their personal information.

9. Storage and security

Braintric may hold personal information electronically and, where necessary, in physical records. Electronic information may be stored in business email systems, cloud services, accounting platforms, project-management tools, customer records, technical systems, authorised provider platforms and secure devices. We take reasonable administrative, technical and physical steps appropriate to the nature of the information and our operations to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include controlled access, authentication, device and network security, software maintenance, backups, staff procedures and confidentiality controls. No internet transmission, electronic system or storage method can be guaranteed to be completely secure. Individuals should avoid transmitting unnecessary sensitive information through insecure channels.

10. Data retention and destruction

Braintric retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, legal, taxation, accounting, insurance, safety, technical, warranty, licensing or dispute-management requirements. Retention periods therefore vary according to the type of record. Project and compliance records may need to be retained for longer periods than general enquiries or routine communications. When personal information is no longer reasonably required and Braintric is not legally required to retain it, we will take reasonable steps to securely destroy it or ensure that it is de-identified.

11. Data quality

Braintric takes reasonable steps to ensure that personal information we collect is accurate, up to date and complete, and that information we use or disclose is relevant for the purpose for which it is being used or disclosed. We encourage individuals to tell us if their contact details or other personal information change or if they become aware that information held by us is inaccurate.

12. Access to personal information

You may request access to personal information that Braintric holds about you. A request should identify you and provide enough information for us to locate the relevant records. We may ask for reasonable evidence of identity before releasing personal information. Where the APPs apply, Braintric will respond to an access request within the period required by law and will provide access unless a lawful exception applies. If access is refused in whole or in part, we will provide reasons and available complaint mechanisms where required.

13. Correction of personal information

You may ask Braintric to correct personal information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We will take reasonable steps to assess the request and correct information where required. If we refuse to make a requested correction, we will explain the reason and available complaint mechanisms where required by law.

14. Anonymity and pseudonymity

Where it is lawful and reasonably practicable, you may interact with Braintric anonymously or by using a pseudonym. In many business situations this will not be practicable. For example, we may need to know your identity to prepare a site-specific quotation, arrange access, supply regulated services, deliver goods, enter into a contract, process a payment, maintain project records or comply with legal obligations.

15. Privacy breaches

Braintric takes suspected privacy and data-security incidents seriously. If we become aware of an incident involving personal information, we will assess the circumstances and take reasonable steps to contain, investigate and remediate the issue. Where the Notifiable Data Breaches scheme or another mandatory notification requirement applies, Braintric will assess whether notification is required and will notify affected individuals and the relevant regulator where required by law.

16. Automated decision-making

Braintric does not ordinarily rely on automated decision-making systems to make significant decisions about an individual’s rights or interests in the ordinary provision of electrical, automation or engineering services. If our practices change and the Privacy Act requires additional disclosure about the use of personal information in computer-assisted or automated decision-making, this Privacy Policy will be updated accordingly.

17. Privacy complaints

If you believe Braintric has not handled your personal information appropriately, please contact us using the details below and describe the concern in sufficient detail for us to investigate it. We will acknowledge the complaint within a reasonable period, investigate it fairly and provide a response. Where the Privacy Act applies, individuals will generally be expected to give Braintric a reasonable opportunity to respond before escalating the matter externally. If you are not satisfied with our response and the Privacy Act applies to your complaint, you may be able to contact the Office of the Australian Information Commissioner (OAIC). Official information is available at oaic.gov.au.

18. Changes to this Privacy Policy

Braintric may update this Privacy Policy from time to time to reflect changes to our business, technology, information-handling practices or legal obligations. The current version will be published with an updated review date. Material changes may be communicated by additional notice where reasonably appropriate.

19. Contact us

For privacy enquiries, access or correction requests, or privacy complaints, contact:

Braintric Electrical And Automation Engineering Pty Ltd

• Website: braintrical.com.au
• Email: info@braintrical.com.au
• Location: South Penrith NSW 2750 & Victor Crescent, Forest Hill VIC 3131
• Phone: 02 8484 0354
• Mobile: 0426 421 625

• ABN: 65 649 229 292
• ACN: 649 229 292
• NSW Electrical Contractor Licence: 397602C